Terms and Condition
LEGAL AGREEMENT BETWEEN PRIVATE GUIDE BD AND ITS USERS
Welcome to Private Guide Bangladesh. These Terms and Conditions (“Terms”) constitute a legally binding agreement between Private Guide Bangladesh and all individuals, visitors, customers, travelers, and other users who access, browse, interact with, or use our website, booking platform, and related services. This Agreement establishes the legal framework governing the relationship between Private Guide Bangladesh and its users. It outlines the rights, responsibilities, obligations, limitations, and conditions applicable to the use of our website and services, including guided tours, travel experiences, itinerary planning, travel assistance, and other tourism-related services offered by Private Guide Bangladesh. By accessing our website, submitting an inquiry, making a booking, purchasing a service, or participating in any experience provided by Private Guide Bangladesh, you acknowledge that you have carefully read, understood, and agreed to be bound by these Terms and all applicable policies referenced herein. Your continued use of our website and services constitutes your acceptance of this Agreement and any future amendments made in accordance with its provisions. Private Guide Bangladesh is committed to maintaining transparency, professionalism, and a high standard of service. These Terms are designed to protect both our users and our business by ensuring clear expectations, fair practices, and mutual responsibilities throughout every stage of the travel experience. If you do not agree with any provision of these Terms, you should immediately discontinue use of the website and refrain from accessing, booking, or participating in any services offered by Private Guide Bangladesh.
1. Acceptance of Terms
By accessing, browsing, or using the Private Guide Bangladesh website, or by engaging with any of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions. These Terms apply to all users of our website and services, including but not limited to guided tours, travel experiences, booking assistance, and related offerings provided by Private Guide Bangladesh.
If you do not agree with any part of these Terms, you are advised not to use our website or services. Continued use of the website or participation in any tour or service confirms your acceptance of these Terms in full.
By making a booking, submitting personal information, or participating in any travel experience arranged by Private Guide Bangladesh, you confirm that you are legally capable of entering into this agreement and willingly accept all conditions outlined herein.
Private Guide Bangladesh reserves the right to update, modify, or revise these Terms at any time. Any changes will become effective immediately upon being published on the website, and continued use of our services will be considered acceptance of the updated Terms.
2. Services Provided
Private Guide Bangladesh provides personalized travel and guiding services designed to enhance your experience of exploring Bangladesh. Our services include private guided tours, cultural and heritage experiences, sightseeing assistance, customized travel itineraries, and general travel consultation. We aim to offer meaningful and well-organized travel experiences that reflect local culture, history, and authentic lifestyle.
All services are delivered based on the information available at the time of booking. While we strive to ensure accuracy and consistency, certain aspects of a tour—such as routes, timings, or activities—may be adjusted due to local conditions, weather, traffic, government regulations, or operational requirements.
We reserve the right to modify, substitute, or improve any part of a service when necessary to ensure safety, quality, and overall travel experience. Any such changes will be made with reasonable effort to maintain the original purpose and value of the booked service.
By using our services, you acknowledge that travel experiences may naturally involve variations, and you agree to accept reasonable adjustments made in the best interest of safety and service quality.
3. Definitions
To ensure clear understanding of these Terms and Conditions, certain key words are defined in simple and practical terms. “Private Guide Bangladesh”, “Company”, “we”, “us”, or “our” refers to the official travel service provider operating the website https://tour.claystonebd.com and offering guided tours and travel services in Bangladesh.
“User”, “Client”, “Guest”, or “you” means any person who visits our website, communicates with us, or books and participates in our travel services. “Services” refers to all types of travel and guiding services we provide, including private tours, sightseeing assistance, travel planning, and related support.
“Booking” means any request made by a user that is confirmed by us for a tour or service. “Tour” refers to any travel experience arranged or operated by Private Guide Bangladesh.
These definitions are provided to make the Terms easier to understand and avoid confusion during interpretation.
4. Booking Process
All bookings with Private Guide Bangladesh can be made through our official website, social media channels, email, or other approved communication platforms. To ensure proper arrangement of services, users are required to provide accurate personal and travel information during the booking process.
A booking request does not automatically guarantee confirmation. Each request is reviewed based on availability, scheduling, and operational feasibility. A booking is considered confirmed only when the user receives an official confirmation message from Private Guide Bangladesh.
In some cases, advance payment or partial deposit may be required to secure the booking. Failure to complete the required payment within the given timeframe may result in cancellation of the request.
We reserve the right to accept or decline any booking in order to maintain service quality and operational efficiency.
5. Confirmation Policy
A booking with Private Guide Bangladesh is considered confirmed only when the user receives an official confirmation from our authorized communication channels. Verbal communication, inquiries, or pending requests do not guarantee confirmation of any service. In certain cases, confirmation may require advance or partial payment depending on the nature of the tour or service.
Once confirmed, all booking details such as date, itinerary, meeting point, and inclusions will be clearly shared with the user. It is the responsibility of the user to review and verify all provided information. Any discrepancies must be reported immediately for correction.
We reserve the right to cancel or decline any booking request if required information is incomplete or if operational limitations exist.
6. Pricing Policy
All prices provided by Private Guide Bangladesh are based on current operational costs, travel arrangements, and service requirements. Prices may vary depending on season, group size, location, and customization level.
Quoted prices remain valid only until the booking is confirmed. After confirmation, the agreed price will not change unless additional services are requested by the user. We reserve the right to update pricing at any time without prior notice for new inquiries.
7. Payment Terms
Private Guide Bangladesh accepts multiple payment methods including mobile banking, bank transfer, or other approved digital payment systems. Depending on the service, users may be required to pay full or partial amount in advance to secure booking.
Payments must be completed within the given timeframe. Failure to do so may result in cancellation of the reservation. All payments must be made through official channels only.
8. Cancellation Policy
Users may cancel a booking by contacting Private Guide Bangladesh through official communication channels. Cancellation eligibility depends on timing, service type, and operational conditions.
Late cancellations or no-shows may not be eligible for refund. Any non-recoverable costs incurred during planning or arrangements will be deducted from refund amounts if applicable.
9. Refund Policy
Refunds are processed based on cancellation timing and service usage. If a service has already been partially or fully delivered, refunds may not be applicable.
Approved refunds will be processed within a reasonable timeframe depending on the payment method used. Any third-party costs or non-refundable expenses will be excluded from the refund amount.
10. Tour Modifications
Private Guide Bangladesh may adjust or modify any part of a tour when necessary to ensure safety, comfort, and smooth execution of the travel experience. Such changes may include adjustments in route, timing, sightseeing order, or activity schedule.
Modifications may occur due to weather conditions, traffic congestion, local events, government restrictions, safety concerns, or any unforeseen operational situation. In such cases, we always aim to provide an alternative arrangement of equal value so that the overall experience is not significantly affected.
Users acknowledge that travel experiences are dynamic in nature and minor adjustments may be required for practical reasons. We will always communicate important changes as early as possible to avoid inconvenience.
11. Traveler Responsibilities
Travelers are expected to provide accurate booking information and carry valid identification documents during the tour. It is the responsibility of each participant to arrive on time and follow the scheduled plan.
Respectful behavior towards guides, local communities, and fellow travelers is strictly required. Any action that disrupts the tour, causes inconvenience, or violates local laws may result in removal from the tour without refund.
Users are also responsible for their personal belongings and must ensure they are prepared for the travel conditions of the selected tour.
12. Health and Safety
Participants are responsible for ensuring that they are physically and mentally fit to join the selected tour. Any existing medical conditions, allergies, or mobility issues must be communicated before booking or starting the tour.
All safety instructions provided by the guide must be followed at all times during the tour. Private Guide Bangladesh prioritizes safety, but travelers must also take personal responsibility for their well-being during the experience.
13. Liability Limitation
Private Guide Bangladesh acts as a facilitator of travel experiences and does not operate as an insurer of travel risks. We are not responsible for indirect losses, accidents, delays, injuries, or unforeseen damages that may occur during tours.
By participating in our services, users acknowledge that travel involves inherent risks and they voluntarily accept those risks. Our liability is limited to the extent permitted by applicable law.
14. Third-Party Services
Some parts of the tour experience such as transportation, accommodation, entry tickets, or food services may be provided by third-party companies. These providers operate independently and are not controlled by Private Guide Bangladesh.
Therefore, we are not responsible for delays, service quality, cancellations, or issues arising from third-party providers. However, we will always try to assist users in resolving any inconvenience where possible.
15. Force Majeure
Private Guide Bangladesh is not liable for failure or delay in service caused by circumstances beyond our control. These may include natural disasters, political instability, strikes, government restrictions, pandemics, or severe weather conditions.
In such situations, services may be delayed, modified, or cancelled depending on safety and feasibility. We will always prioritize the safety of our clients and staff.
16. Conduct During Tours
All participants are expected to maintain respectful, lawful, and cooperative behavior during the entire tour. Any form of misconduct, harassment, or illegal activity is strictly prohibited.
Private Guide Bangladesh reserves the right to terminate participation immediately without refund if any traveler disrupts the group experience or violates rules.
17, Intellectual Property Rights
All materials, including website content, images, branding, text, and design elements of Private Guide Bangladesh, are protected under intellectual property laws. Unauthorized copying, reproduction, or commercial use is strictly prohibited.
18. Privacy and Data Use
Private Guide Bangladesh is committed to protecting the privacy and personal information of all users. We collect only the necessary data required for booking, communication, service coordination, and improving customer experience. This may include name, contact details, travel preferences, and booking-related information.
All collected data is stored securely and handled with strict confidentiality. We do not sell, rent, or share personal information with any unauthorized third party. However, limited data may be shared with trusted service partners when it is necessary to complete a booking or provide a travel service.
By using our website and services, you consent to the collection and use of your information as described in this policy. We continuously take reasonable steps to protect user data from unauthorized access, misuse, or disclosure.
19. Changes to Terms
Private Guide Bangladesh reserves the right to modify, update, or revise these Terms and Conditions at any time in order to reflect operational, legal, or service-related changes. Any updates will become effective immediately after being published on the official website.
Users are encouraged to review these Terms periodically to stay informed about any changes. Continued use of our website or services after updates indicates acceptance of the revised Terms.
We aim to ensure that all changes are communicated clearly and transparently whenever possible, especially if they have a direct impact on user experience or booking conditions.
20. Contact Information
If you have any questions, concerns, or require clarification regarding these Terms and Conditions, you may contact Private Guide Bangladesh through our official communication channels. We are committed to providing timely and professional support to all users.
You can reach us via our official website contact form, email, or social media platforms. We aim to respond to inquiries as quickly as possible and assist with any booking or service-related issues.
Providing clear communication and customer support is an important part of our service commitment, ensuring that users always feel supported before, during, and after their travel experience.